Frequently Asked Questions – NomadNest Housing

TALK TO US

How can I talk to someone?
You can reach our support team from 9 AM to 6 PM (MST), Monday to Friday.

• 🟢 For quick questions, use the live chat feature on our website.

• 📧 Booking-related questions: info@nestnomads.com

• 📞 Call us: +1 (825) 288-9336

ABOUT NOMADNEST

What is NomadNest?
NomadNest Housing offers affordable, fully furnished, co-living spaces for students, young professionals, and digital nomads in Calgary. We turn standard apartments into comfortable shared homes—fully managed, flexible, and stress-free.

Who can rent with NomadNest?
Our spaces are open to students, interns, working professionals, and newcomers to Calgary. You don’t need to be a student to apply.

RENTAL INCLUSIONS

What does the rent include?

• Furnished private or shared room

• Utilities (electricity, heat, water)

• Unlimited Wi-Fi

• Access to shared kitchen, laundry, and common areas

• Deep cleaning before move-in

• Weekly cleaning of shared areas

Is there internet?
Yes, we provide complimentary unlimited Wi-Fi in all units.

BOOKING A ROOM

How do I book a room?

1. Choose your location and room type

2. Select your dates

3. Fill in your details and upload required documents

4. Pay the security deposit + service fee

5. Confirmation sent. You’re all set!

Can I visit before booking?
Absolutely. Book a virtual or in-person tour via facetime or whatsapp or any other platform to reach.

What do I need to book?

• Photo ID

• Proof of work/study

• Proof of address

• Guarantor document (if applicable)

PAYMENTS

How does rent payment work?

• Pay your deposit and service fee to reserve the room

• First month’s rent is due before move-in

• Rent is paid monthly, not weekly

How do I pay rent?
You can pay via:

• Direct deposit

• E-transfer

• Credit card (fees may apply)
  Contact info@nestnomads.com if you need help.

VERIFICATION & GUARANTOR

What is the verification process?
We verify your ID, proof of work/study, and may require a guarantor. This ensures safety and fit within our community.

What is a guarantor?
A person who agrees to cover rent if you're unable to pay. Usually a parent, relative, or close contact in Canada.

ROOMMATES & LIVING

Can I live with a friend?
Yes, just mention it during booking. We’ll do our best to place you together, based on availability.

Will I meet my roommates before move-in?
Roommates are usually confirmed at move-in. Our team will introduce you on arrival.

Are NomadNest units co-ed?
We offer mixed-gender, all-female, and all-male units depending on availability. Mention your preference during booking.

POLICIES

What is your cancellation policy?
Please refer to our official policy: Cancellation Policy

Can I cancel due to visa or class issues?
Yes, with valid documentation (e.g. visa refusal or program cancellation). Service fees may still apply.

Is the security deposit refundable?
Yes. It's returned within 21 business days after move-out, minus any damage or cleaning fees. See: Furniture Deposit Policy

AMENITIES & CONDITIONS

Do I get my own bathroom?
Unless you book a master bedroom, bathrooms are shared (usually with 1-2 others).

Do units have kitchens?
Yes, all properties come with fully equipped kitchens (dishes, cookware, appliances included).

Is there laundry?
Yes, every building has in-unit or on-site laundry facilities.

Do doors have locks?
Due to fire regulations, we do not install individual door locks. However, units have secure access and safety protocols.

Is parking available?
Parking may be available with long-term leases (6–12 months). Ask our team for current availability.

GUESTS, SMOKING & RULES

Can I have guests?
Yes, but overnight guests must be approved in writing. Unauthorized overnight stays are subject to a $125/night penalty.

Can I smoke in the unit?
Smoking is strictly prohibited inside the unit or balcony. Designated outdoor areas must be used.

Can I bring my own furniture or linens?
Yes, but you must return the room in its original furnished condition, including clean linens.

MOVE-IN / MOVE-OUT

What’s the move-in process?
Move-in starts at 4 PM. You’ll get orientation, key handover, and meet your housing coordinator.

How can I extend my stay?
Submit your request in writing at least 30 days in advance. Extensions are subject to availability.